At ETS, we believe in doing good business and putting you first. If any issue arises, our dedicated support team is ready to help guide you and resolve problems—whether through a replacement or refund.

1. 30-Day Return Window

• You have 30 days from the date of receipt to request a return.

• Contact us at info@etsgroup.us to initiate your return.

2. Return Eligibility

• Items must be unused, unworn, and in the same condition you received them.

• They should include original tags, packaging, and proof of purchase.

• Returns sent without prior approval will not be accepted.

3. Damages and Issues

• Inspect your order upon arrival.

• If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and make it right.

4. Return Shipping Costs

• You are responsible for paying return postage unless we determine that providing a shipping label is absolutely necessary.

• If we do supply a return label, the cost will be deducted from your refund.

5. Exceptions / Non-Returnable Items

• Certain items cannot be returned, including:

  – Custom products or personalized orders

• Sale items and gift cards are also non-returnable.

• If you have questions about a specific item, please contact us.

6. Exchanges

• For an exchange, return the current item as described above and then place a separate order for the new item.

• This is the fastest way to get exactly what you want.

7. Refund Process

• Once we receive and inspect your return, we’ll notify you of the refund approval.

• If approved, the refund will be issued to your original payment method.

• Please note that processing times may vary based on your bank or credit card company.

Your satisfaction is our commitment. If you encounter any issues or need further assistance, our support team is here to help. Let us make it right.